Get Your Clients to Stop DMing, SMSing and Phoning You for appointments

Get Your Clients to Stop DMing, SMSing and Phoning You for appointments

Get Your Clients to Stop DMing, SMSing and Phoning You for appointments


The only way to get clients to stop DMing you is to let them know that you’re not longer doing business via DM or SMS.  It’s never too late to set firm boundaries and train them to book their own appointments. Clients are creatures of habit, they’re used to DMing you and calling you at all hours — and usually, they get away with it because you allow it. If you continue to let them break the rules, you are holding your business backyou are wasting time, and you’re losing money. Clients will only respect your business as much as you do, and there’s nothing wrong with holding yourself to a higher professional standard.  And let’s face it, we all live on our phones, and we book just about everything on our phones these days – from food, medical appointments, cleaning services, transport, hotels, holidays, dog walking service, and so really, beauty should be no exception!


Here are some tips for keeping clients out of your DMs.



In your bio, give potential clients clear booking instructions. Say something like, “To book an appointment or for information about pricing and services, find me on beauty junkie. 

We’re currently working on developing a business specific link that will take clients directly to your booking page and it’s a clear call-to-action button that helps distract clients from that shiny “Message” button!

 It may take a few little reminders before clients completely give up on their bad habits. In the meantime, whip up a quick pre-written response you can send to all clients who DM you. Save it in your notes and copy + paste when you need to.

Write something like: “Thanks for reaching out! My schedule is super busy and I don’t have time to get to all of my DMs. The easiest and best way to get information about my prices, services, and availability, is to find me on beauty junkie and book me instantly — you can even book your own appointment at a time that works for you!”



DMing you is NOT easier than booking you online. Period. The only reason clients are still messaging you is because they don’t understand that. It’s a waste of time to message back and forth, wait for a reply, and hope it works out. It only takes a few minutes to create a client account on Beauty Junkie, and from there on, booking is infinitely easier when they can do it on their own, in their own time, fuss-free.


It’s up to you to show them why.


Start by sending your clients a mass message (in some cases, a mass reminder) that online booking is easy, more convenient for them, and it’s the only way to secure a spot on your schedule.  Use email or bulk SMS campaign.


Here’s some of the key messaging you should include:

Get all the pricing and service information you need in one place.

        – Browse my availability 24/7 and book outside my business hours — no need to message back and forth or                wait for a reply.

I will no longer be accepting appointment requests through DMs. If you want to secure your spot on my    schedule, click this link and book your next appointment: [insert your booking link]

– You can save my business in “My Favorites” for easy booking in the future.



No matter how easy you make it for clients to book their own appointments, if you don’t enforce your boundaries, they will continue to push them.  The larger salons set clear boundaries and expectations for their clients, and so smaller beauty businesses should be no different.

For those clients who keep resisting your instructions, it’s time to teach them a lesson (literally). Next time they’re in your chair, or you’re going to them for a job, have them sign up and scroll through your profile to get familiar with it. You can even add a five-minute/free service to your menu called First Online Booking. Have your client book that appointment so they see how it works and they can see how helpful the appointment reminders are. Show them how they can favourite you to make it even easier next time they book.

Training clients to book their own appointments is really about giving them no other option. Don’t answer the phone after hours and change your voicemail to let clients know how to book you online.

PRO TIPWe’ve spoken to some professionals who pretend to have an assistant who answers their DM’s and texts for them.


Their pre-written response sounds something like this“Hello, this is Stef’s assistant. In order to run her business smoothly, Stef no-longer accepts inquiries through text messages or DMs. The easiest way to check out Stef’s prices/services and to book your own appointment is to download the Beauty Junkie app and look me up and then find a time that works best for you”.


For some beauty pros, it takes the pressure off refusing to answer and it makes you seem even more legit.

We’ve read thousands upon thousands of reviews from happy clients who love the convenience of online booking — they just need a little nudge in the right direction. When you stop answering texts, DMs and phone calls, you can actually start to spend more time with your clients and less time planning for them.  This is a win-win for all!

Online booking reduces mix-ups, it optimizes your schedule, and it ultimately helps you make more money. So, get clients out of your DMs and on to your booking page — and if you have any advice about how to get clients to self-book, leave a comment and let us know!


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